MWeb™ Support

Contents

If You Are a Visitor to an MWeb Online Catalog ...

Support is provided by the museum or organization whose catalog you are using.

• Please click on a Help button in MWeb for context-sensitive instructions, or view the MWeb Help.
• For further assistance, please contact the organization whose site you are visiting. Click on a link labeled "Contact us", "Home page", or something similar.

The remainder of this page is for technical, administrative, or design employees or consultants of our client organizations.

Need Help with MWeb Enterprise or MWeb Live?

For MWeb Enterprise and MWeb Live, we support all features and functions of all releases.

For free support, please email a description of the problem (Why email?):

1. The exact sequence of clicks and commands that led to the problem.
2. What you expected to happen.
3. The details of what happened or what you saw, including any error messages or error numbers. Just telling us "the search didn't work" doesn't help diagnose the problem. Please include the exact wording of any messages -- including a screenshot is the best way, or copy and paste the message into your email.
4. The operating system name and version (Windows XP, Windows Vista, OS X 10.4, Ubuntu Linux 6.06, etc.)
5. The browser name and version (IE7, Firefox 1.5 Mac, etc.)

Thank you!

Need Help with MWeb Universal?

You may wish to start with the Troubleshooting tips.

We will answer questions about any release; software corrections are made only to the current and immediately previous releases (currently Releases 1.1 and 1.0).

Email support is free; we do not offer phone support (Why?). For support, please email your Order Number and a description of the problem:

1. The exact sequence of clicks and commands that led to the problem.
2. What you expected to happen.
3. The details of what happened or what you saw, including any error messages or error numbers. Just telling us "the search didn't work" doesn't help diagnose the problem. Please include the exact number and wording of any messages -- including a screenshot is the best way, or copy and paste the message into your email.
4. The operating system name and version (Windows XP, Windows Vista, OS X 10.4, Ubuntu Linux 6.06, etc.)
5. The browser name and version (IE7, Firefox 1.5 Mac, etc.)
6. Please include your order number from the Esellerate fulfillment service.

We do not support CSS or XSLT modifications; in case of problems, restore the CSS and XSLT files that were delivered with MWeb.

We cannot help configure your databases except as billable consulting, but if the software or instructions are confusing, we want to know about that.

Thank you!

Need Help with PastPerfect-Online?

PastPerfect-Online is supported by PastPerfect Software, Inc.