Our Support Policies

Email Support

Please request support by email. We have found the problem descriptions in email are clearer than those received over the telephone. Email also allows us to research the problem before getting back to you, saving time for both of us. Finally, it is easier to route the email to an engineer if necessary.

Please provide your phone number and best time to call in case we need to discuss details.

We answer all email. However, the owner of Systems Planning software is retiring, so you may not receive an immediate reply. Please be sure to include the name of the product in the email subject to avoid spam filters.

For more on support, please click the Support item in the menu to the left under the product you need help with.